Privacy Policy

Direct Vehicle Warehouse is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Direct Vehicle Warehouse manages personal information. It is structured as follows:

Personal information Direct Vehicle Warehouse collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Direct Vehicle Warehouse and complaints
Changes to Privacy Policy

1. Personal information Direct Vehicle Warehouse collects

The main types of personal information Direct Vehicle Warehouse collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Direct Vehicle Warehouse such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Direct Vehicle Warehouse's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Direct Vehicle Warehouse's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Direct Vehicle Warehouse's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Direct Vehicle Warehouse.

Direct Vehicle Warehouse collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Direct Vehicle Warehouse keeps of telephone calls, or emails received, or messages sent to Direct Vehicle Warehouse or posted on Direct Vehicle Warehouse's pages on social media);
Direct Vehicle Warehouse's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Direct Vehicle Warehouse collects personal information in connection with running its business directly from the individual concerned. On occasion Direct Vehicle Warehouse may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Direct Vehicle Warehouse stores personal information in electronic and paper form.

Direct Vehicle Warehouse uses and discloses personal information as follows:

to source vehicles and sell them to Direct Vehicle Warehouse's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Direct Vehicle Warehouse's customers and prospective customers;
to obtain products, services or information from Direct Vehicle Warehouse's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Direct Vehicle Warehouse knows about them);
to operate and manage Direct Vehicle Warehouse's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Direct Vehicle Warehouse. For example, Direct Vehicle Warehouse may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Direct Vehicle Warehouse also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Direct Vehicle Warehouse uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Direct Vehicle Warehouse uses in the operation of the computer program is browsing history on Direct Vehicle Warehouse's websites, name, contact information, and other information you may input into Direct Vehicle Warehouse's websites. The level of human oversight Direct Vehicle Warehouse provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Direct Vehicle Warehouse's staff.

4. Cookies

Direct Vehicle Warehouse uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Direct Vehicle Warehouse's web server. Direct Vehicle Warehouse may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Direct Vehicle Warehouse's platforms and those social media platforms. Direct Vehicle Warehouse's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Direct Vehicle Warehouse's website.

5. Links to other websites

Direct Vehicle Warehouse's website may contain links to third party websites. Direct Vehicle Warehouse does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Direct Vehicle Warehouse and do not wish to receive these communications from Direct Vehicle Warehouse in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Direct Vehicle Warehouse.

7. Overseas transfers

Direct Vehicle Warehouse's website/s are hosted in Australia. On occasion, a third party service provider Direct Vehicle Warehouse engages or that Direct Vehicle Warehouse is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Direct Vehicle Warehouse holds about them by contacting Direct Vehicle Warehouse during business hours on 03 9904 0033 or via the contact page.

Direct Vehicle Warehouse may require an individual making a request to verify their identity before processing their request.

Direct Vehicle Warehouse will aim to respond to all requests promptly and within 30 days.

Direct Vehicle Warehouse may refuse a request where permitted or required by law. Direct Vehicle Warehouse will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Direct Vehicle Warehouse and complaints

If you have any queries, concerns or complaints about how Direct Vehicle Warehouse handles your personal information please contact Direct Vehicle Warehouse during business hours on 03 9904 0033 or via the contact page. Direct Vehicle Warehouse may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Direct Vehicle Warehouse can understand the nature of your concern. In most cases, Direct Vehicle Warehouse will ask that you put your request in writing.

Direct Vehicle Warehouse takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Direct Vehicle Warehouse's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 03 9904 0033
Mailing Address: 6 Quinn St, Dandenong, VIC, 3175

10. Changes to Privacy Policy

Direct Vehicle Warehouse may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.